Refund Policy

Refund Policy

-----

OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 2 days of receiving the product. We will gladly send out a replacement order or issue you a full refund Please reachout to our support team at infodesk.zephyr@gmail.com

Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us- infodesk.zephyr@gmail.com and we will gladly send out a replacement order, or issue a full refund.

Returns
We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free shipping on all orders.

Lost or Stolen Packages
Zephyr Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zephyr Store will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

ORDER CANCELLATION POLICY

Your order cannot be cancelled after it has been placed. Please make sure to check all details before the order is placed and make sure they are correct.

PROMOTION POLICY

All promotional codes are automatically applied to the subtotal of your order. Taxes and shipping costs are additional.